Hair vendor, client clash over ₦490K payment for two wigs

A Nigerian hair vendor recently got into a heated confrontation with a client over a payment dispute involving two luxury wigs, leading to widespread attention on social media.

The client claims she paid a total of ₦492,000 along with a ₦10,000 delivery fee to a staff member at the vendor's physical store, believing the transaction was legitimate and official. She stated that she made the payment in person after visiting the vendor’s shop, but the vendor is now denying any knowledge of the transaction, asserting that there is no record of such an order.

The confrontation was documented in a video uploaded on TikTok by the vendor, @texture_lounge. In the video, the client can be seen insisting that she had physically visited the store and interacted only with the staff, who she says identified herself as Chidera. She accused the vendor of neglect and demanded either her money back or the wigs she paid for.

According to the client: “I came to your shop personally, not online. I met your staff and sent her the money—₦492,000 plus ₦10,000 delivery fee. I won’t take it lightly.” She further specified the products she paid for: “I paid for Chinese hair, 14 inches, and a 14-inch deep wave.”

On the other hand, the vendor stood her ground, claiming that the staff member may have acted without authorization and stressing that she maintains a proper log of all customer orders, in which the client’s name was absent. She also pointed out that one of the wigs the client mentioned costs ₦710,000, making the ₦492,000 payment suspiciously low for such an item.

She responded, “Why would you send money to my staff? Your name is not in my records. I log every order I receive, and I can’t find yours.” She added, “I’ve told you, you’ve probably been scammed. You said it was last month—I still have no record. And by the way, 40-inch deep wave is about ₦710,000 on my page.”

The disagreement escalated in the video with neither party agreeing to compromise. The vendor repeatedly emphasized that she is not liable for a transaction she didn’t authorize or receive, while the client threatened to travel from Abuja to Enugu to personally resolve the matter.

As the video made rounds online, it triggered mixed reactions from netizens. Many sided with the client, arguing that staff represent the business and therefore any action by the staff should be the responsibility of the employer. Others pointed out the need for proper evidence before drawing conclusions, and some blamed both parties for miscommunication.

See some reactions below:

ad: “Your staff represents you! Whatever the staff does is a representation of your brand so don’t attack the customer.”

neye_chi: “Your staff is an extension of your business. Let your staff be called to order immediately.”

Tinah Tariye Koko: “Thank you for posting. My list of vendors wey I no go ever patronize don deh long ooo.”

THE FRAGRANCE HOUSE OF SCENT: “A customer pay to your staff, which was wrong in the first place, this said staff is your PA, your personal assistant. Simple thing to do is call your PA and rectify the issue, everything isn’t an online issue. This is something that can be easily rectified.”

mhiz blessing 🥰😘: “Stop shouting first, ask for payment evidence and ask your staff too. If there’s a CCTV camera in your store check if she truly came there.”

Yhang: “You are just playing with your business, don’t get you angry as how? Your walk-in store na for decoration?”

Cilla❤️✅: “Call your staff and deal with the staff instead. The customer doesn’t deserve all this.”

Debrralove🌸: “A lot of Nigerian vendors need to learn customer relationship. What do you mean by a customer that walked in should know not to pay to your staff, who you haven’t investigated.”

Impearled 96 Beauty: “But why is the customer calling the owner of the shop, did she do business with her? She should be talking to Chidera.”

Chinóra🌒✨🕊️: “Omo, this matter no be big issue to me ooo… this is what you would have followed up calmly and asked the lady some questions then ask your staff, and deliver her wig. All this shouting won’t solve it, rather you’ll lose a customer and more referrals.”

expensive oriolowo: “Ogbeni calm down and listen to her. After all, you’re the one that employed the staff. Ask them first.”

Ms.diogor.: “Find out from your staff. According to her, she came to your store. She didn’t meet the person on the road but in your store and you just confirmed she’s your PA. The price doesn’t matter, your staff might have said you are running some kind of discount. You employed staff so when you aren’t there they can handle it.”

JESSY OF BENIN: “Pls attend to this matter calmly. She came to your shop to place the order. Most clients don’t really care whose account they are sending to as far as they know your staff. Pls call your staff to order. She is the one trying to ruin your business. You can’t win this case, pls try to settle it.”

WATCH VIDEO:

@texture_lounge 

I’ve said it before and I’m saying it again!! If you send money to any staff, make sure you collect whatever you paid for from the staff!! This lady is calling me because their business didn’t go as planned, imagine paying 400k for hair that is about 710k!!! Jesus!! She saw the price on my page because according to her, she saw my page on Instagram. Did a backyard business with a staff and now it didn’t go as planned you’re involving me!!! Oh Chim😣

♬ original sound – UNISEX SALON IN ENUGU